Refund policy

  • Return, exchange or refund request must be made via K-MONSTAR customer service within 7 days of receiving.
  • Requests past 7 days will be rejected.
  • Original shipping cost or customs fees will not be reimbursed under any circumstances.
  • All requests will only be evaluated when it meets requirements.
  • K-MONSTAR reserve the right to deny a return or exchange at any time.

 

Refund Policy

  • Missing merchandise refund request must be made with a FULL LENGHTH UNEDITED UNBOXING VIDEO from a FULL SHOT ANGLE!
  • Scratches, minor damage and discoloration of the case or package will not be considered as damaged product.
  • Refund or reshipment will not be made if the delivery was failed due to the incorrect or insufficient address provided for shipping.
  • Missing or damaged product component (inside sealed product) can only be investigated with a Product  Unboxing Video. 

 Unboxing Video Standard 

  • An Unboxing Video is only effective one when matches all standards.
  • All unboxing videos must be 100% unobstructed and showing all components being removed and checked in front of the camera.
  • Unboxing videos must show only the product and be fully exposed.
  • No edited or cropped footage will be accepted.
  • An Unboxing Video is only valid when it's taken with BRAND NEW SEALED product

Parcel Unboxing Video Sample

Product Unboxing Video Sample

We 100% understand the excitement of receiving a long-awaited item. However, the only way to protect your rights as an international dropshipping customer is to take videos of the parcel opening and product unboxing. Take care of your unboxing videos without hassle to ensure your rights. Only with a proper unboxing video can we help our beloved customers. We hope you understand.

 

Return Policy

  • Returns and exchanges must be made with its original package with all original components.
  • Requests must be approved by K-MONSTAR before returning shipment.
  • Return delivery charges will only be handled by K-MONSTAR if products are missing, damaged or incorrect. 
  • K-MONSTAR is not responsible for accidents occurred during returning shipments.

 

Order Arrangement / Cancellation

  • Orders placed by 10AM (GMT+9) will be arranged and packed on the same day on business days.
  • Cancellation can only be made before the order is shipped out.